Beyond managing a substantial call volume, AI Answering’s customizable responses empower Poppy’s to deliver better customer service during phone interactions. By crafting tailored responses to various inquiries, the restaurant has cultivated a branded experience for its patrons and guaranteed that they receive the most accurate answers to their questions. Not only has this relieved staff from the pressure of answering phones during high-demand periods, but it also removed the need for them to be trained on a script when answering calls.

While Popmenu Answering proved instrumental in handling the surge of calls during the tourist season, Poppy’s Pizza & Grill recognized the need for a strategic approach to keep the locals engaged once the tourists departed. This is where Boost—Popmenu’s marketing consultant service—comes in: partnering with the restaurant to help plan, create, and execute marketing campaigns that ensure the restaurant thrives during the off-season.

Poppy's dedicated client marketing consultant encouraged the pizzeria to launch first-party online ordering to better align the restaurant with modern dining expectations, save them money on third-party commissions, and capture guest data (like their email and phone number) to expand their marketing contact list. To incentivize guest adoption of the new service, Boost worked with Poppy’s to implement and promote a “15% off” offer across social media, text, and email. In the three months since adding the online ordering service, the restaurant has earned over $76k in online ordering revenue, $23k of which can be attributed to the promotional offer.